What can Lumicast see in our SharePoint?+
Only what the connected Microsoft account is allowed to read. Lumicast asks for read access and never writes anything to SharePoint. You choose which site or list appears on the displays.
Does everyone who posts a message need a Lumicast account?+
Not when the message comes from Teams or SharePoint: whoever posts there doesn’t need to log in to Lumicast. Anyone who creates or schedules pages does need an account. Solo has one user, Team has unlimited users.
Can we show data from Power BI?+
Yes. The Power BI integration in Team uses a DAX query to retrieve data from a semantic model. Use the results as figures or tables in your own pages. Your Power BI administrator needs to allow the required access.
Can each department manage its own messages?+
Yes. With Team you can assign roles and divide management across workspaces. You choose who can edit and who can publish.
Can we use our existing displays?+
The Lumicast player runs directly on supported smart displays. Other displays connect through HDMI to a suitable hardware player, purchased separately.
What happens after the trial?+
You can try Team for 14 days without payment details. If you do not choose a subscription, displays stop playing. Your workspace and content remain available.
What do I do if the display stays black?+
Check that the display is on and the right input or app is selected. Lumicast shows whether it is online, and supported players can be restarted remotely. Using the built-in browser of a smart TV, such as a Samsung TV? Switch the TV off and on with the remote. If Lumicast doesn't come back by itself, open the browser and go to player.lumicast.com. Still having trouble? Create a ticket in Lumicast and tell us which device you use and what you see. Support is available on weekdays from 09:00 to 17:00. Outside those hours and at weekends we help where we can, but we can’t promise a response time.
All steps per device → Read how we handle your data →